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Quality Assurance

At ADINA, we recognise that a good quality of service pays close attention to areas which may be invisible to users, such as medicine management, and workforce development as these details affect the overall experience in receiving care and support. At ADINA we aim to provide a service which keeps the service user and the care workers safe through recognised standards, safeguards and the adoption of best practices.

Service user

We at ADINA Home Care Services provide a good quality of service to our service users by making sure all our care workers have up to date extensive training and are fully vetted by the Disclosure and Barring Service and enhanced certificate will be required.

We also use be using a CMS system (care management system) where all personal and requirements and personal expectations and outcomes must be met. This will allow us to monitor and regulate all care calls to the service users and make sure they get the highest quality of care. We also also use the CM2000 which is a requirement for service users in certain areas which is a social service requirement where the visits will be monitored and ensuring the care has been given to the Service User. The system we use allows us to give the care workers enough time to commute to their service users and allow the time required for the time they are delivering care to the service user. This system also requires them to write a description of what care and services and tasks they have done whilst in the service users property which will be monitored by the Care coordinator and deputy manager. We also have a GPS tracker on the system that will ensure that they have arrived and will have to enter a code which alerts the system that they have arrived and that they have left.

As a company, we start with an Initial Assessment followed by a Field Care Supervisor to go out to the service user and do a full Individual Needs and Risk Assessment with the service user, this enables us to find out what services they require from us, then we in turn allocate a Care Worker to them and introduce them to the Service User. We aim to keep the same Care Worker assigned to the Service User unless they are on holiday or off work. Once we have been providing a service with the Service User we monitor how they feel about the service and complete a three-monthly review. If there are any changes in their individual needs then we omplete and update an Individual Needs and Risk Assessment, If they have just come home from hospital and their needs have changed we complete a review or Individual Needs Assessment. We also offer a telephone monitoring service, asking questions regarding the service and ways of feedback and ways in which we can change and develop. We would like to have coffee mornings and offer meetings were the Service users can come into the office and meet with us to discuss any comments, concerns or complaints we offer an open-door policy here were Service Users are welcome to attend. A care notes book, MAR chart policy and procedures are held in the Service Users house in a folder belonging to ADINA Home Care Services where all care notes, risk assessments and any other material relating to the service users care and well being are held in that folder. Only the care notes book and mediation charts are removed monthly to be audited and kept on the service users file. ADINA Home Care Services also operates an out of hours service for emergency’s only.

Care workers

We expect high standards of quality and care from our care workers. They have to be fully vetted by our Disclosure and Barring service which requires an enhanced certificate and undergo an extensive training programme.

This is followed by shadow training in the community where they have to accompany an experienced care worker for several days to increase confidence and further ensure that they can provide the highest quality of care. We offer on-going training and development for all care worker staff and yearly refresher training.

ADINA care workers are provided with a uniform and (PPE) gloves, aprons, foot covers, hand gels and ID badges. We have regular contact with them to ensure they are safe and operate an on-call service to support them in the community

We make our best endeavours to provide clients with a named carer, to provide consistency and familiarity as much as possible. Care Workers must attend regular meetings with the care-coordinator and the deputy manager and complete training for any issues we may have identified. All Carers are monitored closely by a Field Care Supervisor in addition to sporadic spot checks.

Age Uk Hillingdon, Brent & Harrow
Care Quality Commission
ISO 900
United Kingdom Care Home Association